Legal & Support

Refund Policy

When refunds, replacements, or store credit may apply to digital orders

Refund Guidelines

Last updated: 18 October 2026

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This Refund Policy explains when Oheb Game Shop ("Oheb", "we", "our", or "us") may refund, replace, or credit an order placed on ohebgameshop.com.

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1. Nature of Digital Products

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Almost all products sold by Oheb are digital (game top-ups, vouchers, gift cards, and similar items). Once a digital product is successfully delivered to the account or code details you provided, it generally cannot be reversed by us or by the game publisher.

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2. When Refunds Are Available

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We may approve a refund, store credit, or replacement when:

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  • Payment was successful but the order failed on our side / supplier side and cannot be fulfilled;
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  • You were charged more than once for the same unpaid or duplicated invoice due to a system error;
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  • The product remains undelivered after a reasonable processing window and we confirm it cannot be completed;
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  • A proven technical fault attributable to Oheb prevented delivery despite correct customer details.
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3. When Refunds Are Not Available

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Refunds are generally not available when:

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  • The order status is Success and the item was delivered to the account/details you entered;
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  • You provided an incorrect User ID, Zone ID, Riot ID, email, or other delivery detail;
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  • You changed your mind after payment (buyer’s remorse) for a deliverable digital good;
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  • A game publisher later bans, limits, or reverses benefits on your game account for reasons outside our control;
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  • Promotional/discount misuse, suspected fraud, or chargeback abuse is involved;
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  • The order is still within a normal processing or supplier queue window and has not failed.
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4. How to Request a Refund

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  1. Prepare your invoice code (for example INV…), payment proof, and game account details used.
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  2. Email support@ohebgameshop.com or submit Contact Us with the subject “Refund Request”.
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  3. Describe the issue and attach screenshots if relevant.
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We aim to review requests within 1–3 business days. Complex supplier checks may take longer.

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5. Refund Method

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Approved refunds are typically returned via the original payment channel or as Oheb wallet/store credit, depending on the payment provider’s capabilities and the case. Processing time after approval depends on banks and payment gateways (often several business days).

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6. Chargebacks

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Please contact us before filing a chargeback so we can investigate quickly. Unjustified chargebacks may result in account suspension and order holds while the dispute is resolved.

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7. Policy Updates

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We may update this Refund Policy from time to time. The latest version will always be published on this page.

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8. Contact

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Refund support: support@ohebgameshop.com