Frequently Asked Questions

<p>Choose your game from the Top Up page, select a denomination, enter your in-game account details carefully, pick a payment method, and complete checkout. After payment is confirmed, fulfillment usually starts automatically. Track progress under <strong>Track Order / Invoices</strong>.</p>

<p>Most successful orders are delivered within minutes. Some products or payment methods may take longer during supplier maintenance, peak hours, or extra verification. If an order stays on process longer than expected, contact support with your invoice code.</p>

<p>Always double-check account details before paying. If an order is already successfully delivered to the wrong ID you provided, it usually cannot be reversed. Contact support immediately if the order is still pending — we will help where possible.</p>

<p>Digital goods that were successfully delivered are generally non-refundable. Refunds or credits may be issued for failed/undeliverable orders or proven system errors. See our full <a href="/refund-policy">Refund Policy</a> for details.</p>

<p>Use <strong>Track Order</strong> in the footer (or Invoices) and enter your invoice code. Logged-in users can also view order history from the dashboard.</p>

<p>Available methods depend on your selected currency and are shown at checkout (for example e-wallets, online banking, or other local options enabled for your region). Wallet/balance payment may also be available for registered users.</p>

<p>We process payments through established payment partners over HTTPS and only share the minimum data needed with fulfillment suppliers. Never share your game password with anyone — Oheb only needs public account identifiers required by the game (such as User ID / Zone ID).</p>

<p>Use the <a href="/contact">Contact Us</a> form or email <a href="mailto:support@ohebgameshop.com">support@ohebgameshop.com</a>. Include your invoice code, game, and a short description of the issue for faster help.</p>